Terms of Service

1. Who can use Ovyrena

The Service is intended for businesses and professionals. You must be at least 18 years old and able to enter into a binding contract. If you accept these Terms on behalf of a business, you confirm that you are authorised to bind that business, and “you” refers to that business.

The Service is not intended for consumers acting outside their trade, business or profession.

Ovyrena is software provided as a subscription. You use it to manage the bookings, orders and payments you agree with your own customers. We are not a party to those agreements, we do not sell, rent or deliver anything to your customers, and we do not process their payments.

2. Definitions

• Owner: the user who registers and owns one or more Companies.
• Company: a business account in the Service. Each Company has its own subscription.
• Employee: a person invited by an Owner to work in a Company.
• Customer Data: information you or your Employees enter into the Service about your own customers, bookings, orders and payments.
• Plan: the subscription package chosen for a Company, as described on our Pricing page.

3. Your account

You must provide accurate registration information and keep it up to date. You are responsible for keeping your login details confidential and for all activity under your account and the accounts of the Employees you invite.

Tell us immediately at support@ovyrena.com if you suspect unauthorised access to your account.

4. Free trial

New Owners receive a free trial of 30 days. No payment details are required to start. During the trial, limits apply across all Companies of the same Owner, as shown on the Pricing page.

When the trial ends without a Plan being chosen, the Company becomes read-only as described in section 7. We may change or end the trial offer for new sign-ups at any time.

5. Plans, fees and payment

Subscriptions are purchased per Company, on a monthly or annual basis, at the prices shown on the Pricing page at the time of purchase. Prices are in US dollars and exclude VAT and other applicable taxes.

Payments are processed by our reseller and merchant of record, Lemon Squeezy, LLC (“Lemon Squeezy”). Lemon Squeezy is the seller of record for your subscription, calculates and collects applicable taxes, and its own terms apply to the payment transaction.

Subscriptions renew automatically at the end of each billing period until cancelled. An upgrade takes effect immediately and is charged pro rata for the rest of the current period. A downgrade takes effect at the end of the current billing period.

We may change our prices with at least 30 days’ notice. A price change applies from your next renewal after the notice period.

6. Plan limits

Each Plan limits the number of active Locations and active Resources per Company, and some Plans also limit the number of employees. When a limit is reached you cannot add more until you archive existing items, deactivate employees, or choose a larger Plan. Existing data is never deleted because of a limit.

7. Cancellation, read-only access and archiving

You may cancel a subscription at any time from the Billing page. The Plan remains active until the end of the paid period.

When a trial ends without a Plan, or a cancelled or unpaid subscription ends, the Company becomes read-only: data can be viewed and printed but not changed. After the read-only period (30 days, or 14 days after a final failed payment) the Company is archived and Employees lose access. The Owner can reactivate an archived Company by choosing a Plan.

An archived Company’s data is kept so that it can be reactivated. If you want it deleted permanently, the Owner can ask us at any time and we will delete it within 30 days, except records we must keep by law, such as billing records.

8. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in breach of any applicable law, including data protection law;
• upload content that is infringing, harmful or malicious, or that you have no right to process;
• attempt to gain unauthorised access to the Service, other accounts or our systems, or interfere with their operation;
• reverse engineer, copy or resell the Service except as allowed by law;
• use automated means to access the Service in a way that places an unreasonable load on it.

9. Your data

You keep all rights to your Customer Data. You grant us a limited licence to host, process and display it only to provide, secure and support the Service.

For personal data in Customer Data you are the controller and we act as your processor. Our Data Processing Agreement forms part of these Terms. You are responsible for having a lawful basis for the data you enter and for informing your own customers.

Our handling of personal data about you, as a user of the Service, is described in our Privacy Policy.

10. Our intellectual property

The Service, including its software, design, logos and documentation, is owned by us or our licensors. These Terms give you a non-exclusive, non-transferable right to use the Service during your subscription, and no other rights.

If you send us feedback or suggestions, we may use them without any obligation to you.

11. Availability and changes

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance, and we will try to schedule planned work at quiet times.

We continuously improve the Service and may add, change or remove features. We will not materially reduce the core functionality of a paid Plan during a billing period.

12. Suspension and termination

We may suspend or terminate access if you materially breach these Terms, fail to pay, or if your use creates a security or legal risk. Where reasonable, we will give notice first and a chance to fix the problem.

You may stop using the Service and close your account at any time.

13. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law we disclaim all implied warranties, including fitness for a particular purpose. Amounts, taxes and receipts shown in the Service are calculated from the information you enter; you remain responsible for your own tax, fiscal and accounting obligations.

14. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue or data, or business interruption.

Our total liability arising out of or in connection with these Terms in any 12-month period is limited to the fees you paid for the affected Company in that period.

Nothing in these Terms limits liability that cannot be limited by law.

15. Changes to these Terms

We may update these Terms. For material changes we will notify Owners by email or in the Service at least 30 days in advance. Continued use after the change takes effect means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia. Disputes will be resolved by the competent court in Kragujevac, unless mandatory law provides otherwise.

17. Contact

NIKOLA MILENKOVIĆ PR AGENCIJA ZA RAČUNARSKO PROGRAMIRANJE KRAGUJEVAC, Janka Katića 3A, 34000 Kragujevac, Republic of Serbia. Registration number (matični broj): 64662198. Tax ID (PIB): 110116517. Email: hello@ovyrena.com.